Rich functionality Helps Your Contact Centre Achieve Excellence!

Stratadial's extensive features....

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  Interactive Voice Response (IVR) – Inbound and Outbound
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  Automatic Call Distribution (ACD) with Intelligent Routing
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  Dialed Number Identification System (DNIS)
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  Seamless Predictive, Preview, Power or Manual Dialing
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  Dynamic Call Blending
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  Intelligent Call Answering (Screen-Pops)
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  Call Transfer
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  Call and Agent Reporting
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  Call Recording, Monitoring, Coaching and Conferencing & Text Messaging
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  PC-Based Telephony
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  Agent Scripting
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  Multiple Simultaneous Campaigns
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  Database Integration
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  Graphical, Highly Visual Interface
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  Remote Agent Log-On
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  Voice Messaging and Voice mail
  
• Comprehsive reporting

and much more....