Friday, June 13, 2008

Rich functionality Helps Your Contact Centre Achieve Excellence!

Stratadial's extensive features....

  • Interactive Voice Response (IVR) – Inbound and Outbound

  • Automatic Call Distribution (ACD) with Intelligent Routing

  • Dialed Number Identification System (DNIS)

  • Seamless Predictive, Preview, Power or Manual Dialing

  • Dynamic Call Blending

  • Intelligent Call Answering (Screen-Pops)

  • Call Transfer

  • Call and Agent Reporting

  • Call Recording, Monitoring, Coaching and Conferencing & Text Messaging

  • PC-Based Telephony

  • Agent Scripting

  • Multiple Simultaneous Campaigns

  • Database Integration

  • Graphical, Highly Visual Interface

  • Remote Agent Log-On

  • Voice Messaging and Voice mail
  • Comprehsive reporting

and much more....

Stratadial VC2 - The Award Winning Call Centre Software

STRATASOFT's VC2 Dialer

Predictive Dialers are not all created equal. The award winning StrataDia.VC2 predictive dialing engine contains a robust and mature pacing algorithm that guarantees highly accurate call progress detection and ensures rapid screen-pops and lightening fast voice connects to your call center agents.
The StrataDial.VC2 predictive dialer efficiently and accurately screens out answering machines, busy signals, operator intercepts, fax lines etc. and passes through only live connects to agents. This allows for maximum call center efficiency and can improve overall contact rates by as much as 300% or more. Unlike the vast majority of predictive dialing engines on the market today, StrataDial.VC2 is not hampered by hard-coded constraints and inefficiencies inherent in the many rigid and immature systems that flood the marketplace today.
StrataDial.VC2 is the most versatile and flexible Microsoft Windows based predictive dialing solution available: Because we develop and own 100% of our own source code, StrataDial.VC2 is both uniquely configurable and highly customizable based entirely on open-standards and an open-architecture design from the top down. StrataDial.VC2s versatility and flexibility remain unmatched in the industry. Please visit the following page Predictive Dialer Features & Benefits to see a brief list of the key features and highlights that differentiate the StrataDial.VC2 predictive dialer and accompanying suite of administrative applications from all the rest. Dont be fooled by lesser systems seemingly offering a similar list of features.

Wednesday, June 4, 2008

Stratasoft - A TRG Company

Stratasoft is a Call Centre Solution Provider company with a client base in over 20 countries. The Call Centre Software Product Suit designed and developed by Stratasoft is unique in its verstality and provide smooth and flexible way to run and maintain a complete call centre.
Stratasoft is owned by a large BPO company TRG - http://www.trgworld.com

Stratasoft's suit of products named Stratadial VC2 dialer includes Predictive Dialer, Skills Based Inbound/Outbound Routing, Inbound ACD, IP Dialers, Remote/Home Agents, Automatic Dialer, Quality Monitoring, Advanced IVR, VoIP Call Center and Virtual Call Center Solutions. Stratasoft provides Best in Class Customer Service and its VC2 Product Suite has won Product Of The Year award four times since 1998.

Some of the features of Stratasoft products are
  • Advanced Predicitive Dialing
  • Robust Inbound ACD
  • VoIP Call Centre Solutions
  • Home-Based Agents
  • Advanced Automatic Dialer
  • Automatic Call Blending
  • Extensive Reporting
  • Perfect Quality Assurance Gandgets


For more information, please visit http://www.stratasoft.com